FAQ
Our dedicated professional team, that have expert knowledge in the dermal and dental area and their focus and experience has always been on education. We are proud to be able to provide customised advice via email please contact us on hello@glowuplab.com.au if you have any further questions.
Is this company based in Australia?
We are proudly based in Australia and are an Australian Owned company.
Are your products tested on Animals?
It is our promise to you that our products are not tested on animals and are 100% cruelty free.
Are your products Vegan?
All of our Dental Products are 100% Vegan. Our Vitamin C Brightening Mask is 100% Vegan.
What is Glow Up Lab products free from?
We are proud to be SLS free, Paraben free, Sulphate free, Silicone free, Cruelty free and Fragrance free.
Is your packaging recyclable?
Our packaging is recyclable and our face sheets are biodegradable.
Will I have to pay additional duties, VAT or other charges?
If you would like shipping arranged outside of Australia please send an enquiry to hello@glowuplab.com.au
As some countries charge duties or Value Added Tax when goods are imported. Glow Up Lab has no control over and is not responsible for any of these charges.
I have placed an order however I haven’t received order confirmation?
Please check your junk/spam folder and ensure you have entered a valid email address. Please email us right away on hello@glowuplab.com.au if you believe you have given any incorrect details.
Do you offer change of mind refunds?
Unfortunately, we don’t as we take pride in controlling the quality of our products and how they are stored and looked after. Once the product leaves our warehouse and into your hands we no longer can control these elements, so we always encourage to take your time deciding and reach out and book an online virtual consult with our Dermal Therapist or Oral Health therapist before you purchase to ensure the products are the perfect fit for you.
What is the shelf life of your products?
All face masks and eye gels have a shelf life of 3 years if kept sealed and stored in cool dry place.
All Advanced Teeth Whitening gel and Advanced Soothing Gel should be used within 12 months. Store in a cool dry place or alternatively can be placed in the fridge to prolong the products.
What if I have an allergic reaction from using the products?
We always encourage a consultation with your GP or Dentist if you have any doubts with purchasing and using the products. If you have known skin allergies, sensitive skin, dental concerns or have been on scripted medication by a General Practitioner we suggest consulting your GP prior to use. It is recommended to test patch all skincare products prior to use.
Alternatively, we suggest emailing our Dermal Therapist or Oral Health Therapist if you have any concerns on hello@glowuplab.com.au . We require before and after photos to understand your concerns, please remember to take photos prior to using any of the skincare and dental products.
Am I still able to use the skincare products if my skin gets irritated easily?
Our products have actives and botanicals, we have done our best to eliminate all common irritants but if you have any concerns we always suggest consulting your GP or testing the mask on a small patch behind your ear.
What are the key ingredients in Glow Up Lab’s Teeth Whitening formula?
Glow Up Lab’s Advanced Teeth whitening Gel has been specifically selected to ensure optimal results whilst trying to eliminate teeth sensitivity.
The following ingredients are included in the 6% Hydrogen Peroxide Gel: Propylene Glycol, Glycerol, Deionised Water, Hydrogen Peroxide (6%), Carbomer, Carboxymethylcellulose Sodium, Polyvinylpyrrolidone, Menthol, Sodium Hydroxide.
Can your products be used during pregnancy or breastfeeding?
Congratulations, that's exciting news!
Glow Up Lab’s Face Sheet Masks: The main ingredient to be aware of during pregnancy is vitamin A (retinol). So we suggest the Intense Hydration Face Sheet Mask and Recovery Eye Gels as these do not include any retinol.
Glow Up Lab’s Teeth Whitening Gel: We advise that pregnant women and women who are breastfeeding to wait until post pregnancy and after breastfeeding before starting teeth whitening. The Soothing Gel is safe to use if pregnant or breastfeeding.
We always recommend consulting with your doctor or midwife prior to using our products regarding any health concerns you may have.
Can your Teeth Whitening Gel be used with Veneers, Caps, Implants, Bridges or Bonded teeth?
Glow Up Lab’s Advanced Teeth Whitening gel is safe to be used with Veneers, Caps, Implants, Bonding or Bridges. However, as our whitening formula works to oxidise stains from natural teeth it will only whiten your natural teeth.
How do I care for my mouthguard and LED Device?
To keep the mouthguard clean, rinse in cool water and air dry. The LED device is waterproof.
What is the best product for sensitive skin?
We have designed our entire range for these specific concerns, by eliminating irritant ingredients, fragrance, SLS, parabens, sulphates and silicones.
The range is safe to use for all skin types!
Bio cellulose masks use advanced technology, which are made from a natural fibre, gentle on the skin, and are eco-friendly. But we always recommend test patching the product before use.
What is the best anti-aging product?
The ultimate anti-ageing face mask is our Advanced Collagen Skin Firming Mask as this was purposely formulated for ageing skin and is perfect for all skin types.
Our bio cellulose facial masks contain NO fragrance, parabens, SLS, silicones or parabens and is the ideal choice to enhance your home routine.
The best product to treat pigmentation and sun spots?
Vitamin C Brightening Mask is ideal to assist with improving the overall appearance of your skin tone, along with delivering vitamins and moisture to your skin.
How do I prepare my skin before the mask?
The first step before applying your face sheet mask is to give your skin a good cleanse.
Why is there a time limit to wearing masks?
The key to remember is when the mask starts to dry, then it’s time to remove it. If the mask is kept on our skin after it becomes dry, then it can cause irritation to the skin.
What do I do after I remove the mask?
There will be residue left on the skin after the mask has been removed, especially because our products are 30ml of nutrient rich serum.
Don’t wash any of this off, best to gently massage it into the skin until it has almost absorbed. (recommend using a facial Gua Sha tool to assist)
Work it down the neck and any area of the body that deserves some extra hydration.
*Don’t forget knees and elbows are usually the forgotten areas which tend to need the most help keeping hydrated.